PRIVACY POLICY
Effective Date: 12th November 2025
Clearwater Editorial (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website https://www.clearwatereditorial.co.uk or engage with our editorial services. We will comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws when processing your personal data.
1. WHO WE ARE
This Website is operated by Clearwater Editorial Limited, a company registered in England under registration number 16660615 and with the registered address Bank Gallery, High Street, Kenilworth, Warwickshire, England, CV8 1LY. Clearwater Editorial is provider of professional copyediting and proofreading services. For data protection purposes, we are the “Controller” of your personal data.
2. WHAT DATA WE COLLECT
We may collect and process the following personal data:
- Identity Data: Name, title, and contact details (email, phone number);
- Project Data: Documents and content you submit for editing or proofreading;
- Technical Data: IP address, browser type, operating system, and usage data via cookies; and
- Communication Data: Emails, messages, and feedback you send us.
3. HOW WE USE YOUR DATA
We use your personal data to:
- Provide and manage our editorial services;
- Respond to enquiries and communicate with you;
- Improve our website and services; and
- Maintain business records and comply with legal obligations.
We rely on the following lawful bases for processing your personal data under UK GDPR:
- To enable us to meet our contractual obligations to you and provide the services you have requested;
- To operate and improve our business;
- With your consent for optional communications or cookies following your consent; and
- To enable us to comply with applicable laws.
4. SHARING YOUR DATA
We do not sell your data. However, we may share it with the following processors:
- Trusted service providers (e.g., website hosting, email platforms);
- Legal or regulatory authorities if required by law; and/or
- Professional advisors (e.g., accountants, legal counsel).
Your personal data will only be transferred to third parties who agree to comply with the UK GDPR.
Our website may integrate with the following third-party software providers platforms:
- Payment processors (PayPal, Stripe)
- Cloud storage (Google Drive, Dropbox)
- Email services (Gmail, Outlook)
Please see the privacy policies available on their websites for information on how they process your personal data. We are not responsible for how your information is processed on their platforms.
5. DATA RETENTION
We retain your personal data only as long as necessary and no longer than 5 years for the following purposes:
- For service delivery and record-keeping; or
- To comply with legal, tax, and accounting requirements.
6. YOUR RIGHTS
Under the UK GDPR, you have the right to:
- Access to your personal data;
- Correction of inaccurate data;
- Erasure of data (“right to be forgotten”);
- Restriction or objection to processing;
- Data portability; and
- Withdrawal of consent (where applicable).
To exercise your rights, please contact us by emailing hello@clearwatereditorial.co.uk with the email subject: Personal Data Enquiry.
7. COOKIES
Our website may use cookies to enhance user experience and collect analytics. You can manage cookie preferences via your browser settings.
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how visitors interact with our site.
We use the following types of cookies:
- Essential cookies: These are the website’s basic form of memory and are necessary for the website to function properly and cannot be switched off in our systems.
- Performance cookies: These track traffic and use of our website so we can measure and improve the performance of our site.
- Functionality cookies: These enable the website to provide enhanced functionality and personalisation.
- Third party cookies: Our website may use services provided by third parties (e.g., analytics or embedded content) which may set their own cookies.
By continuing to use our website, you consent to our use of cookies unless you choose to disable them. You can manage your cookie preferences at any time by adjusting your browser settings or by selecting “Privacy Preferences” on our website. Please note that disabling certain cookies may affect the functionality and performance of the site.
8. DATA SECURITY
We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Any data breaches will be reported to you and the ICO in accordance with UK GDPR and ICO requirements.
9. INTERNATIONAL TRANSFERS
We do not routinely transfer personal data outside the UK or EEA. In the event of an international data transfer, we will ensure appropriate safeguards are in place to protect your personal data, including but not limited to entering into a data sharing agreement with processors based in countries which do not have an EU adequacy decision.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will use reasonable efforts to ensure that the latest version is available on our website.
11. COMPLAINTS AND REPORTING TO THE ICO
If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue for you. Please send your questions, complaints or concerns by email to hello@clearwatereditorial.co.uk with the email subject: Personal Data Enquiry.
If you are not satisfied with our response or believe we are not processing your personal data lawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority on data protection.
ICO Contact Details:
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Email: ICO contact page
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF